My orders
No password to remember. Enter the email address you ordered with and we will send you a secure link to your order history and receipts.
See your orders and receipts
Your order history is held securely by Stripe, our payment provider. Click below, enter the email address you used at checkout, and Stripe emails you a one-time sign-in link. It expires shortly after it is used.
- What you bought, when, and how much you paid
- Your GST receipt for every order, ready to download
- The delivery address we sent it to
Track your parcel
We email your NZ Post tracking number the moment your parcel is dispatched — within 2 business days of your order.
You have your tracking number
Enter it on the NZ Post tracking page. Scans usually start appearing a few hours after dispatch, not immediately.
You cannot find your tracking number
Check your junk folder first — dispatch emails land there more often than you would think.
Still nothing? Email [email protected] with the name and email address you ordered under and we will resend it.
Where your order is right now
Four stages. You get an email at stages one and three.
| Stage | What is happening | When |
|---|---|---|
| 1. Paid | Stripe emails your receipt straight away. That receipt is your proof of purchase. | Within minutes |
| 2. Packing | We pick your scents and pack the parcel. If a scent you asked for has sold out, we email you first. | Within 2 business days |
| 3. Dispatched | Your NZ Post tracking number is emailed to you. | Within 2 business days |
| 4. Delivered | 2–3 business days after dispatch, or 3–5 for a rural address. | Tracked the whole way |
Delivery times are NZ Post estimates and stretch around public holidays. Full detail on the shipping page.
Need a hand with an order?
A real person in Auckland reads these. Give us one business day.
Order and delivery help
Wrong address, changed your mind about scents, parcel not arrived, faulty product, Auckland pick-up — all of it.
Please include your order number or the email you paid with. It makes this much faster.
Something wrong with the product
Email us within 30 days of delivery with a photo. Under the Consumer Guarantees Act 1993 you are entitled to a repair, replacement or refund for a faulty item, and we cover the return postage.